First Visit

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What Should I Expect?

On your first visit, you will be asked to fill out a confidential health history form. This form helps your therapist to develop an appropriate treatment plan that is specific to your needs. It is helpful to arrive 5-10 minutes prior to the appointment time to complete the form. A postural assessment and testing may follow to create a baseline from which we can measure your progress.

Initial Massage Therapy Visit

The massage therapist will review your health history form and discuss the initial treatment. On completion of your first session, the massage therapist may discuss a treatment plan for future treatments, if necessary, remedial exercises and/or self-care.

Initial Massage Osteopathy Visit

The osteopath will review your health history form and make a thorough investigation into all concerns and goals for treatment. The orthopaedic test may follow to determine any somatic dysfunction. Other osteopathic assessment techniques may be used to determine other somatic or visceral imbalances. Following the conclusion of the assessment, treatment options will be discussed.

It is important that as much information as possible be gathered to make proper treatment decisions. Before the conclusion of the session, your osteopath will discuss a treatment plan with you. Questions are welcomed and encouraged throughout the assessment and treatment process.

Extended Health Insurance

More and more extended health care plans cover massage therapy. In these cases, most insurance companies require a prescription from your physician. It is important to check with your insurance company for details. Car insurance and workers’ compensation also cover massage therapy to help with recovery from a motor vehicle accident (MVA), or from on-the-job injuries.

Method of Payment

RYMTO accepts cash, cheque, Visa, MasterCard and Interac payments.

Cancellation Policy

The treatment and/or services you select are reserved especially for you. To respect both the therapist’s time and our other clients, we require 24-hours notice of appointment cancellation. This notice allows us sufficient time to schedule other appointments and for our therapists to make appropriate changes to their schedule.

Appointments cancelled with less than 24-hours notice will be charged a full fee. The only exceptions are extreme circumstances, which can be discussed with your therapist.

Appointments that are cancelled without any notification, or by simply not showing up for your appointment, will result in a full fee being charged to your account. A credit card number may be required to guarantee future bookings.

Late arrivals will lose the time they have missed and your appointment will end as scheduled.